Shipping Policy
Who We Are
SemTats LLC, dba INKON ("we," "us," or "our") operates the website inkon.co (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
At INKON, every order is carefully prepared to offer you a unique experience, from browsing our site to unboxing your order. All of our tattoos are in stock and owned by INKON. We do not use external dropshipping suppliers. Each product is stocked (except for custom tattoos, which are printed on demand), then carefully prepared and shipped by our trusted logistics partner, who specializes in international delivery.
INKON remains fully responsible for your order until it is successfully delivered to you, in accordance with applicable consumer protection laws.
Shipping Costs
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Shipping Rates: Shipping fees are automatically calculated based on your shipping zone and selected delivery method. They are clearly displayed before payment.
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Free Shipping: Free shipping may apply depending on your total order value. This is also shown before checkout.
Shipping Range
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Delivery Area: We currently ship worldwide.
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Restrictions: Some countries may be temporarily unavailable due to customs or logistical restrictions beyond our control.
Order Processing Time
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Standard Orders: Processed within 1 to 3 business days.
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Custom Tattoos: Processing can take up to 14 business days.
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No Shipping Days: Orders are not processed on weekends or public holidays.
Shipping Options and Delivery Time
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Standard: Estimated 6 to 10 business days after processing.
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Express: Estimated 5 to 8 business days after processing.
These are estimated delivery times and do not include processing. They may vary depending on your location, seasonal demand, customs clearance, or other external factors. INKON cannot be held responsible for delays caused by carriers, customs, or other external circumstances beyond our control.
Shipping Process
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Courier Services: We use reliable carriers for all shipments. Once shipped, your order is handled by the selected carrier.
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Tracking Information: All shipments come with a tracking number, sent automatically by email as soon as your package leaves our facility. You can track your delivery using the link provided.
Shipping Address and Errors
Please double-check your shipping address before placing your order. If the address provided is incorrect or incomplete, INKON cannot be held responsible for failed delivery. A reshipment may be offered, but the cost will be the customer's responsibility.
Lost or Damaged Items
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Delivery Issues: If your package is delayed, marked as delivered but not received, or lost in transit, please refer to our Return and Refund Policy to explore your available options (replacement, investigation, refund, etc.).
Returns
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Returns Policy: For detailed return instructions, please refer to our Return and Refund Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
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Email: hello@inkon.co
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Address: SemTats LLC, 3146 W. Main Street, Riverton Wyoming 82501, USA
Last updated: April 2026
